Principle 9 in Lean Management : Choose the best leaders

(English)

Grow leaders who thoroughly understand the work, live the philosophy, and teach it to the others.

Grow your leaders inside rather than purchasing them outside.

Changing the culture each time a new leader comes into office means jerking the company about superficially, without developing any real depth or loyalty from the employees.

The priorities for the manager must be customers satisfaction, quality of the product and safety of the employees.

Toyota leaders seldom give orders. They often lead and mentor through questioning.

“Before we build cars, we build people.”

“The leader needs to understand the work by getting his hands dirty.”