Durant six mois, on m’a demandé d’accompagner un centre d’entreprises pour améliorer son organisations, ses services internes et externes. Voici un compte-rendu. Attention, ça pique aux yeux.
Respect your extended network of partners and suppliers by challenging them and helping them improve.
(English) Develop exceptional people and teams who follow your company
(English) Grow leaders who thoroughly understand the work, live the philosophy, and teach it to the others.
Les administrations sont connues pour être les pires endroits au niveau de l’expérience client. Voici la preuve.
(English) Use only reliable and thoroughly tested technology that serves your people and processes.
(English) Use visual control so no problems are hidden
(English) Standardised tasks are the foundation for continuous improvement and employee empowerment.
Stop it ! Build a culture of stopping to fix problems, to get quality high the first time. Jidoka is the term for stopping the process to build quality.
Level out the workload The traditional build-to-order model of production is to make just what the customer want when they want it. Actually, it’s a strict system which creates piles of inventory, hidden problems, and poor quality.