Business Case: Simplification d’un Centre d’Entreprises
Durant six mois, on m’a demandé d’accompagner un centre d’entreprises pour améliorer son organisations, ses services internes et externes. Voici un compte-rendu. Attention, ça pique aux yeux.
lean management
Principle 11 in Lean Management : Grow with the best partners
Respect your extended network of partners and suppliers by challenging them and helping them improve.
Principle 10 in Lean Management : Empower your people
(English) Develop exceptional people and teams who follow your company
Principle 9 in Lean Management : Choose the best leaders
(English) Grow leaders who thoroughly understand the work, live the philosophy, and teach it to the others.
Voici ma journée épouvantable dans l’administration
Les administrations sont connues pour être les pires endroits au niveau de l’expérience client. Voici la preuve.
Principle 8 in Lean Management : Use technology carefully
(English) Use only reliable and thoroughly tested technology that serves your people and processes.
Principle 7 in Lean Management : Use visual controls
(English) Use visual control so no problems are hidden
Principle 6 in Lean Management : Standardised tasks
(English) Standardised tasks are the foundation for continuous improvement and employee empowerment.
Principle 5 in Lean Management : Jidoka
Stop it ! Build a culture of stopping to fix problems, to get quality high the first time. Jidoka is the term for stopping the process to build quality.
Principle 4 in Lean Management : Heijunka
Level out the workload The traditional build-to-order model of production is to make just what the customer want when they want it. Actually, it’s a strict system which creates piles of inventory, hidden problems, and poor quality.